Demand is up. Your team isn't growing. Something has to give.
Special education complaints have increased 79% above the 10-year average. Families are calling. Waitlists are growing. But your budget isn't expanding and neither is your staff.
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You need a way to serve more families without burning out your team. You need consistent processes that don't depend on institutional knowledge walking out the door. You need measurable outcomes to show funders and stakeholders.
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Highlighter was built for exactly this.
Do more with what you have
Whether you're planning for the next IEP meeting, reviewing the most recent evaluation, or writing a high-stakes message to a child's case manager, Highlighter gives you the tools you need.
Standardized workflows
Every advocate on your team uses the same process. Document analysis, meeting preparation, and service tracking work the same way for every case. New team members get up to speed faster.
Reduced preparation time
Document review that used to take hours now takes minutes. Meeting preparation can now be instantly generated from the student's records. Your team spends less time on paperwork and more time with families.
Consistent case management
Track what your team is doing across your entire caseload. Keep case notes, time spent, and staff effort with case management tools. Show stakeholders the impact of your work with real data.
Ongoing family empowerment
Give families tools to self-advocate between touchpoints with your team. When families can track services and prepare for meetings on their own, your staff can focus on the cases that need the most support.
Centralized student records
Stop chasing documents across emails, folders, and filing cabinets. Upload everything to Highlighter and it's organized automatically. Student profiles, document history, and key information at your fingertips.
Timeline of critical benchmarks
Keep track of events, deadlines, parent observations, and your client's entire history. This is your paper trail when you need to reference what happened six months ago or prove the school missed a critical deadline.
Easy email
forwarding
Automatically forward emails from your clients directly to your Highlighter account. Events and documents are instantly added to the digital binder. No more scouring your inbox to find missing documentation.
Professional communications
Draft parent-school emails and letters that are clear, professional, and grounded in the student's plan. Help families communicate effectively without having staff draft every message.
Trusted by caregiver support organizations nationwide
Pricing for organizations
Organization pricing depends on your team size and the number of families you serve. We work with each organization to create a plan that fits your budget and your mission.
✔️ All Highlighter features
✔️ Dedicated onboarding
✔️ Priority support
✔️ Usage reports
✔️ Customization available
Frequently Asked Questions
How does onboarding work for organizations?
We start with a discovery call to understand your workflows and goals. Then we configure Highlighter to match your processes, train your team, and provide ongoing support as you roll out. Most organizations are up and running within 2-4 weeks.
Can we customize Highlighter for our workflows?
Yes. We work with each organization to configure Highlighter for your specific needs. This includes custom fields, workflow adjustments, and reporting configurations.
How is data secured and who owns it?
Your data belongs to you and the families you serve. Highlighter uses bank-level encryption and strict access controls. We never share your data with third parties. If you ever leave Highlighter, you can export all your data.
Can our families also use Highlighter?
Yes. You can provide families with their own Highlighter accounts to use between touchpoints with your team. This empowers families to self-advocate while freeing up your staff for higher-touch cases.
Do you work with government agencies?
Absolutely. We currently work with the DC Office of the Student Advocate and other government-funded advocacy programs. We understand procurement processes and can provide the documentation you need.